FREE SHIPPING FOR AUSTRALIAN ORDERS OVER $100

Shipping & Delivery FAQ

Free shipping is offered on all web orders over $100.00

  1. What is the shipping cut-off time?
  2. How long does delivery take?
  3. How much does shipping cost?
  4. What shipping methods do you offer?
  5. Can I provide an Authority to Leave my package at the shipping address?
  6. How long does order processing take?
  7. Do you allow pickups?
  8. Do you offer same day delivery?
  9. My order didn’t arrive. What now?
  10. Do you provide tracking numbers?
  11. Do you deliver internationally (outside Australia)?

What is the shipping cut-off time?
The daily shipping cut-off time is 2.30pm, Mon – Fri. You must place your order before 2.30pm to ensure that it can be dispatched the same day (provided that the item you ordered is in stock).

How long does delivery take?
Delivery times depend on your location.  Delivery to the Melbourne metropolitan area and other major cities generally arrive within 1-2 business days, but may be take up to a week.  Please note that we have no control over the delivery service once your order has been shipped and cannot guarantee timely delivery.   The courier requires a signature upon delivery. It is your responsibility to be at the address you provided to receive your delivery, unless ATL (Authorisation to Leave) noted delivery.

How much does shipping cost?

For orders within the Melbourne Metro region, you can select a Standard Shipping option for $12.

For NSW, QLD, SA, WA, TAS a flat fee is of $27.50 ex GST is charged.
For orders within Victoria, you can select a Standard Shipping option for $20.
Free shipping with an Authority to leave (ATL) is available on all web orders over $100. If you do not wish to have an Authority to leave (ATL), you can call us on 1300 664 642 to make this change.

What shipping methods do you offer?
Orders are dispatched via Toll, TNT and Couriers Please.

Can I provide an Authority to Leave my package at the shipping address?
Yes, you can provide an Authority to Leave (ATL) your package at your shipping address without a signature. However, it is up to the discretion of the driver whether or not to leave your package unattended.  We we will not be liable for any actions by our carrier over which we have no control, including the loss or theft of packages that have been left at your address unattended under your authorisation.

How long does order processing take?
We aim to dispatch orders within 1 business day. Dispatch times are not guaranteed and may take longer for items that are not in stock.
If a product is out of stock or on back order, we will aim to notify you within 2 business days.

Do you allow pickups?
Yes, we allow pickups in Melbourne Metro only but you must select the LOCAL PICKUP option when checking out online. Our warehouse is located at 1/41 Gatwick Rd, Baywater North, VIC, 3153.

Do you offer same day delivery?
Yes, if stock is available, but you will need to contact the office to arrange and provide a quote.  Customer Service Contact 1300 664 642.

My order didn’t arrive. What now?
Because your order is dispatched by courier, you must be at home at the time that delivery is attempted. Otherwise, you may have missed your delivery.

If you still can’t find your order, please call us on 1300 664 642 or email us at info@hookedonhealthcare.com.au and we will track it for you.

Do you provide tracking numbers?
We can provide a tracking number on request by calling us on 1300 664 642 or email info@hookedonhealthcare.com.au

Can’t find your Question?

Give our friendly Customer Service team a call on 1300 664 642 or email us at info@hookedonhealthcare.com.au

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