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Refunds & Returns

Returns Policy

Important Notice to All Customers: No returns will be accepted for change of mind due to the nature of our
products.

For damaged or faulty returns:

1. Goods must have been purchased directly from hookedonhealthcare.com.au (a division of Marlin Medical Pty Ltd). If the product was purchased from your doctor, practice or local distributor, please contact them directly and refer to their returns policy.

2. If a product is found to be faulty and was purchased directly from hookedonhealthcare.com.au, please notify us for an exchange or credit. Faulty products are subject to inspection before a return is processed. We will issue an exchange or credit provided that the following conditions are met (freight not included):

  • You return the item within 30 days.
  • The item is unused, and in its original packaging*. Please note; due to infection control and the intimate nature of these products (e.g. below waist garment or headwear). All items must be in the original sealed packaging for us to accept a return.
  • Altered, damaged, washed, worn or stained products will not be accepted.
  • All components have been returned

3. Returns must be accompanied by a copy of the original invoice and a completed Returns Goods Form. Click here to download the Form.

For more information, contact us at info@hookedonhealthcare.com.au. Please complete the form and mail it with the goods to:

Returns Department
Marlin Medical Pty Ltd
1/41 Gatwick Rd
Bayswater North, VIC, 3153

4. Custom made garments or products are non-returnable unless faulty.

5. If goods are found to be damaged on arrival, you must notify hookedonhealthcare (division of Marlin Medical Pty Ltd) within 7 days of receipt.

6. No return or exchange for discounted sale items unless faulty.

7. No refunds will be processed until goods have been returned to our warehouse, inspected and approved.

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